Salesforce Platform Architect
Working with UsChallenging.
Meaningful.
Life-changing.
Those aren't words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science.
To accelerate our ability to serve patients around the world, we must unleash the power of technology.
We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
The Salesforce Platform Architect is accountable for the delivery and support of omni-channel capabilities across BMS Commercial business to enable their related processes.
Business capabilities supported include Campaign Management, Consent Management, Home Office Email, SMS, Direct Mail, Engagement Data and Website/CRM Salesforce Platform Architect will closely partner with IT Business Partners, IT Service Providers, Application Vendors (Salesforce, OneTrust, Adobe, Veeva), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions to ensure proper ongoing operations as well as deliver new or enhanced Global Marketing Application Services capabilities.
The Salesforce Platform Architect is accountable for the successful delivery of IT services, the development of technology plans, reporting metrics, and continuous improvement initiatives focused on effectiveness and cost reductions in operations.
Manages the strategic relationship with Business, IT Managers and IT Service Providers.
If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Desired Candidate Characteristics o Have a strong commitment to a career in technology with a passion for health care o Ability to understand the needs of the business and commitment to deliver the best user experience and adoption o Able to collaborate across multiple teams o Demonstrated leadership experience o Excellent communication skills o Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo o Agility to learn new tools and processesKey Responsibilities o Accountable for build and run operations associated with campaign management data store and data flows o Responsible for data integrations into Salesforce core, data modelling, identity resolution and segmentation for omni channel projects and capability requirements o Closely partners with IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment o Closely align with Business capability leads on marketing campaign strategy, define campaign goals and data requirements o Quality Assurance end to end to ensure all strategic requirements and data quality are considered as per standards o Follow the best practices for data integrations, campaign data modelling, identity resolution and segmentations o Assists in developing strategic and collaborative partnerships with vendors and service providers and other IT functions o Assist in defining 3-year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost o Provides technical thought leadership and negotiates technical solutions with business areasQualifications & Experience o Minimum 5 years of hands-on experience developing marketing applications on Salesforce core and Customer Data Platform o Demonstrated experience in designing and delivering Data management solution using Salesforce Core, Customer Data Platform, Salesforce Marketing Cloud and Website/CRM Integration o Background working in or with a regulated industry.
BioPharma is a plus.
o Understanding of infrastructure setups and managing deployments ranging with varying complexities o Excellent collaboration and communication skills to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers o Ability to apply technical solutions to business processes and implement defined business logics o Demonstrated understanding of best practices in development and building of application driving standards and quality o Experience with application maintenance and support as well as troubleshooting application, integrations, and data related issues o Experience with application maintenance and support as well as troubleshooting application, integrations, and data related issues o Experience with creating business process flows, application workflows and architectural diagrams o Knowledgeable with Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policyTechnical Skills Requirements o Experience as a Salesforce solution architect including detailed understanding of Salesforce core and integrated application architecture o Hands on experience with design, development and delivery of solution on Salesforce Core and Customer data Platform involving integrations with Salesforce Marketing Cloud and other platforms o Expertise in standard Salesforce configuration that include custom objects, workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers o Experience with Developer toolkit including Apex classes, Apex triggers, Visualforce, SOQL, SOSL to develop custom business logic o Experience in building reusable UI components and pages with Lightning component framework o Experience in working Shield Platform Encryption o Experience with middleware platforms such as Mulesoft, API, Platform events and web platforms o Experience with Salesforce marketing cloud automation studio, contact builder and journey builder o Experience with Own Backup for backup and data archival is plus o Working knowledge with One Trust consent management, CRM platforms like Veeva is a plus o Experience with service support ticketing and configuration management such as JIRA and ServiceNowIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to.
Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Recommended Skills Api Agility Automation Business Process Improvement Business Processes Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Meaningful.
Life-changing.
Those aren't words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science.
To accelerate our ability to serve patients around the world, we must unleash the power of technology.
We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
The Salesforce Platform Architect is accountable for the delivery and support of omni-channel capabilities across BMS Commercial business to enable their related processes.
Business capabilities supported include Campaign Management, Consent Management, Home Office Email, SMS, Direct Mail, Engagement Data and Website/CRM Salesforce Platform Architect will closely partner with IT Business Partners, IT Service Providers, Application Vendors (Salesforce, OneTrust, Adobe, Veeva), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions to ensure proper ongoing operations as well as deliver new or enhanced Global Marketing Application Services capabilities.
The Salesforce Platform Architect is accountable for the successful delivery of IT services, the development of technology plans, reporting metrics, and continuous improvement initiatives focused on effectiveness and cost reductions in operations.
Manages the strategic relationship with Business, IT Managers and IT Service Providers.
If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Desired Candidate Characteristics o Have a strong commitment to a career in technology with a passion for health care o Ability to understand the needs of the business and commitment to deliver the best user experience and adoption o Able to collaborate across multiple teams o Demonstrated leadership experience o Excellent communication skills o Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo o Agility to learn new tools and processesKey Responsibilities o Accountable for build and run operations associated with campaign management data store and data flows o Responsible for data integrations into Salesforce core, data modelling, identity resolution and segmentation for omni channel projects and capability requirements o Closely partners with IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment o Closely align with Business capability leads on marketing campaign strategy, define campaign goals and data requirements o Quality Assurance end to end to ensure all strategic requirements and data quality are considered as per standards o Follow the best practices for data integrations, campaign data modelling, identity resolution and segmentations o Assists in developing strategic and collaborative partnerships with vendors and service providers and other IT functions o Assist in defining 3-year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost o Provides technical thought leadership and negotiates technical solutions with business areasQualifications & Experience o Minimum 5 years of hands-on experience developing marketing applications on Salesforce core and Customer Data Platform o Demonstrated experience in designing and delivering Data management solution using Salesforce Core, Customer Data Platform, Salesforce Marketing Cloud and Website/CRM Integration o Background working in or with a regulated industry.
BioPharma is a plus.
o Understanding of infrastructure setups and managing deployments ranging with varying complexities o Excellent collaboration and communication skills to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers o Ability to apply technical solutions to business processes and implement defined business logics o Demonstrated understanding of best practices in development and building of application driving standards and quality o Experience with application maintenance and support as well as troubleshooting application, integrations, and data related issues o Experience with application maintenance and support as well as troubleshooting application, integrations, and data related issues o Experience with creating business process flows, application workflows and architectural diagrams o Knowledgeable with Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policyTechnical Skills Requirements o Experience as a Salesforce solution architect including detailed understanding of Salesforce core and integrated application architecture o Hands on experience with design, development and delivery of solution on Salesforce Core and Customer data Platform involving integrations with Salesforce Marketing Cloud and other platforms o Expertise in standard Salesforce configuration that include custom objects, workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers o Experience with Developer toolkit including Apex classes, Apex triggers, Visualforce, SOQL, SOSL to develop custom business logic o Experience in building reusable UI components and pages with Lightning component framework o Experience in working Shield Platform Encryption o Experience with middleware platforms such as Mulesoft, API, Platform events and web platforms o Experience with Salesforce marketing cloud automation studio, contact builder and journey builder o Experience with Own Backup for backup and data archival is plus o Working knowledge with One Trust consent management, CRM platforms like Veeva is a plus o Experience with service support ticketing and configuration management such as JIRA and ServiceNowIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to.
Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Recommended Skills Api Agility Automation Business Process Improvement Business Processes Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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